Shipping and Returns
These terms and conditions of sale are valid for the website www.camperbros.com, which is the exclusive property of CAMPERBROS SRL (CF 07692950723- VAT No. 07692950723), with registered office in Bari (BA- 70124), Via Vito Nicola Di Tullio n. 20, registered in the Register of Companies of Bari No. 07692950723 with REA BA-575213 (share capital € 10,000.00 fully paid up), hereinafter also referred to as "Camperbros".
The natural or legal persons, hereinafter also only "Users", who access the site www.camperbros.com, hereinafter only "Site", in order to make a purchase, fully accept these terms of sale.
In the event that the User is a legal person or an individual who acts in the context of his professional or business activity, hereinafter only "Professional", there are limitations with respect to the case in which the User is a private person acting for purposes unrelated to the company or his professional activity, hereinafter only "Consumer".
The distinction between Consumer and Professional will be made on the basis of the registration respectively as "Private Account" or as "Business Account"; in any case, the inclusion of the VAT number during registration and/or purchase will result in the forfeiture of all guarantees and all rights recognized exclusively to the Consumer.
The products on the Site are offered for sale in the form of the offer to the public, pursuant to art. 1336 of the Civil Code.
The purchase is allowed to Users who have reached the age of majority for the order of residence, who are not in one of the conditions of incapacity to contract provided by the law of the country of residence and who are in possession of a valid email address.
The prices indicated on the Website include VAT; delivery costs are calculated at the conclusion of the purchase, and in any case vary from a minimum of 12 euros to a maximum of 134 euros depending on the EU country in which the items are shipped and based on the weight and size of the pack.
To proceed with the purchase, after adding the products to the cart, it will be necessary for the User to fill in the data for shipping and invoicing, with simultaneous registration to the Site , indicating a delivery destination located within the territory of free circulation of goods of the European Union (so-called Schengen area).
The purchase procedure is considered concluded with the payment of the order.
Once the purchase procedure has been completed, the system will send the User an email confirming the order and, in the event that the payment is not made at the same time as the order, an email waiting for payment; once the payment has been received, the system will send confirmation of receipt by e-mail.
Camperbros reserves the right to cancel and/or not follow orders that show incomplete, missing or manifestly untruthful data, reserving the right to contact the user for any verification.
In case of problems related to the order, Camperbros will inform the User by telephone or by e-mail.
In any case, due to logistical problems not dependent on the will of Camperbros , the company reserves the right to cancel any orders with delivery expected in the Canary Islands (Spain).
Camperbros reserves the right to cancel and/or not to follow orders placed by Users who, due to their history of orders and/or due to the specific characteristics of the order placed, do not give adequate guarantees regarding the fulfillment of contractual obligations and/o do not prove to be correct and diligent in fulfilling them.
Payment of the order can be made directly on the Site by credit card or PayPal, in both cases on PayPal, or by bank transfer or postal order.
Camperbros reserves the right to wait for accreditation before proceeding with the shipment of the order.
Under no circumstances will Camperbros receive or process data relating to the payment methods used to pay for the order on the Website : all data will be directly processed and managed by PayPal (Europe) S.à rl et Cie, SCA and by the parent company, PayPal, Inc.
SHIPPING AND DELIVERY
Once the payment is received, the order will be placed in preparation and the User will be simultaneously notified by email.
All orders are processed within 24 hours of receipt of payment.
Delivery is by carrier (UPS or SDA) within 48 working hours of shipment for deliveries in Italy, or within 4 working days for the rest of Europe; in any case, Camperbros declines any responsibility regarding delays between the time of shipment and the actual delivery, not having direct control of the logistics system.
Unless otherwise provided, the delivery refers to the street level during working hours.
Pursuant to art. 63 of the Consumer Code, any damage to the packaging/package must be immediately challenged by the User through the affixing of a written control reserve on proof of delivery. It is understood that, once the delivery document is signed without any objection, the User will be prevented from any exceptions regarding the external characteristics of the delivered goods.
In the event that the carrier has been chosen by the User outside of those proposed during the purchase, the risk of damage and loss of purchased products is transferred to the User already at the time of delivery to the same carrier, precluding any dispute regarding the external characteristics of what was delivered. In the latter case, any dispute must be made directly by the User against the carrier.
In the event that the order is not delivered due to causes dependent on the User (incorrect address, always absent recipient, incorrect telephone number, etc.), or if the User refuses delivery, the shipping costs will be deducted from the refund due to the customer.
RIGHT OF WITHDRAWAL
The private User acting for purposes unrelated to the exercise of the company or his professional activity, has the right to withdraw from the contract, without indicating the reasons, within 14 days.
The withdrawal period expires after 14 days from the day on which the Consumer or a third party, other than the carrier and designated by the User , acquires physical possession of the goods or, in the case of several products, the last lot or piece.
To exercise the right of withdrawal, the Consumer is obliged to inform Camperbros of his decision to withdraw from this contract by means of an explicit declaration (for example, a letter sent by post, fax or e-mail). To this end, you can use the withdrawal type form reachable through this LINK , but it is not mandatory, or you can fill in and send the withdrawal form electronically or any other explicit statement on the Site : if you choose this option, Camperbros will transmit to the Consumer without delay confirming receipt of withdrawal on a durable medium (e.g. by email).
Camperbros contact details:
Via Vito Nicola Di Tullio, 20
70124 Bari (BA)
To comply with the withdrawal deadline, it is sufficient for the Consumer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
By withdrawing from the present contract, all the payments made to Camperbros will be reimbursed to the Consumer , including the delivery costs (with the exception of the additional costs deriving from the choice of the User of a type of delivery different from the less expensive type of delivery standard offered by Camperbros ), without undue delay and in any case no later than 14 days from the day on which Camperbros was informed of the decision to withdraw from this contract.
These refunds will be made using the same means of payment used by the User for the initial transaction, unless the Consumer has expressly agreed otherwise; in any case, the Consumer will not incur any costs as a consequence of such reimbursement.
Reimbursement may be withheld until receipt of the goods or until the Consumer has demonstrated that he has returned the goods, whichever condition occurs earlier.
The Consumer is requested to return the goods or deliver them to Camperbros , without undue delay and in any case within 14 days from the day on which he has communicated his withdrawal from the present contract. The deadline is met if the Consumer sends back the goods before the expiry of the 14-day period.
The direct costs of returning the goods will be charged to the Consumer ; these costs can not be estimated as they depend on the type of item to be returned, shipping country, type of service and shipping courier used.
The Consumer is only responsible for the diminished value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal is excluded in the case of purchase of goods made to measure or clearly personalized.
Pursuant to Legislative Decree 206/2005 (Consumer Code), as amended by Legislative Decree 21/2014, all products sold on the Site are covered by the legal guarantee of conformity.
The legal guarantee of conformity operates for 24 months from the date of purchase in the event that the User is a Consumer , or for 12 months from the date of purchase in the event that the User is a Professional .
Based on the legal guarantee of conformity, Camperbros is liable to the User for any lack of conformity not found at the time of purchase.
The lack of conformity exists when the product is not suitable for the use to which it normally serves, does not conform to the description or does not possess the qualities promised by Camperbros , does not offer the usual qualities and performance of a good of the same type, not is suitable for the particular use intended by the User - if expressly brought to the knowledge of Camperbros at the time of purchase and explicitly accepted by the same company.
The lack of conformity that occurs within the warranty terms starting from the date of purchase of the property must be reported within 2 months from the date of discovery.
Unless proven otherwise, it is presumed that the conformity defects that occur within 6 months from delivery of the goods already existed on that date. In case of lack of conformity, the User has the right to restore, without charge, the conformity of the goods by repair or replacement.
The User can ask Camperbros , at his option, to repair the good or to replace it, without charge in both cases, unless the requested remedy is objectively impossible or excessively burdensome with respect to the other. Repairs or replacements will be made within a reasonable time by the request of the User ; if Camperbros is unable to return the repaired product within the maximum period of 90 days, the User may request one of the alternative remedies (replacement, termination of the contract, price reduction).
The European Commission has set up an online platform that provides an alternative dispute resolution tool: this tool can be used by the European Consumer to resolve in a non-judicial manner any dispute relating to contracts for the sale of goods and services stipulated in the network and/or deriving from the same.
Consequently, if the User is a Consumer established in Europe, he can use this platform for the resolution of any dispute arising from the online contract stipulated on this Site .
The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr
If the Jurisdictional Authority competent for civil disputes should be seized, in the event that the User is a Consumer , ie a private individual acting for purposes unrelated to the exercise of the company or his professional activity, the unavoidable territorial jurisdiction is of the judge of the place of residence or domicile of the Consumer , if located in the territory of the Italian State; in all other cases, the User acknowledges the exclusive jurisdiction of the Court of Bari.
These terms and conditions of sale are in compliance with the provisions of Legislative Decree 206/2005 (Consumer Code) and Legislative Decree 70/2003 in their versions in force as of May 16, 2018.
In cases of issues or disputes arising from or arising from the interpretation or execution of these conditions, the clauses will be interpreted in the light of current Italian and European legislation, with possible exclusion of the clauses only in conflict with the law and consequent safeguarding the validity of the contract.
For anything not governed by these conditions, please refer to the provisions of the Civil Code and the legislation of the Italian Republic and the European Union, as applicable.
CAMPERBROS SRL - Via Vito Nicola Di Tullio, 20- 70124 Bari (BA)
Tel: 3922645894 Fax: 080.2221396
E-mail: firstname.lastname@example.org PEC: email@example.com